Refund policy

At The Good Artisan, we value your trust and aim to provide you with the best shopping experience.  As responsible inhabitants of this planet, we endorse sustainable practices  and mindful consumption and production . We request our valued customers to support us in our mission towards promoting a  sustainable lifestyle and be responsible in your purchases.

1. Returns and exchanges are taken care of by our supportive customer care team under the following situations- 

• Exchanges are made only when an incorrect  size or a wrong article is sent from our side. You must inform us via a call, WhatsApp or email about the same within 24 hours of receiving the product. We will get back to you in 24 working hours.

• The item must be returned within [3 days] from the delivery date upon confirmation by our team.

• The product must be unused, in its original condition, and in the original packaging with all tags attached.

• Return requests must include proof of purchase (order confirmation or receipt). We request you to provide us the details in mail once you initiate return. 

• We request our clients to thoroughly go through the size chart before placing the order and in case if you have any confusion you can call us at our customer care number: +91 97999 74811 where our team will assist you in selecting the correct size. We also suggest the first time buyers to order for 1 article first to check the fit and fabric specially in case of pants. Being a sustainable brand, we do not keep much inventory at our end and most of our products are made to order. Hence we do not encourage exchanges and returns in sizes. If you have ordered a single item with us and you’re not happy with the size, we can facilitate a one time alternation with a minimal charge of Rs 50- the courier charges to and fro shall be borne by the client in case of any alteration. 

Please note that certain products are not eligible for returns, which includes:

• Customized or personalized items.
• Made to order products
• “Final Sale”, "Clearance Stock" or “Non-Returnable” at the time of purchase.
• Hand Gotta Patti work products
• Damaged items caused by misuse or improper handling

2. Refunds - As a policy we do not refund any amount once the order has been placed.

• If the customer wants to return an article bought, he/she may initiate the return , however the courier charges must be borne by the customer in this case. We will give the customer credit points for any future purchase with us in accordance with the value of the product returned.

3. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 24 hours of delivery with the following details:

• Your order number.

• A clear photo of the damaged or defective product.

The team shall evaluate the request and if found reasonable we will arrange for a replacement , including shipping charges, as applicable.

4. How to Initiate a Return To initiate a return, please follow these steps:

1. Contact our customer support team at thegoodartisanstore@gmail.com or +91 97999 74811 with your order details.

2. Await our confirmation and instructions for return shipping.

3. Ship the item(s) back to us using the provided address and retain the tracking number for your records.

4. Please note- we do not facilitate any return from our end. The client has to return the items at their end and share the tracking details with us in all cases. 

5. Additional Information

• We reserve the right to reject returns that do not meet our policy guidelines.

• For international orders, return shipping charges and customs duties are the responsibility of the customer unless otherwise specified.

Thank you for choosing The Good Artisan! Your support helps us empower local artisans and promote sustainable practices. If you have any questions or concerns, feel free to reach out to us.